Springfield Surgery

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    • Register for the NHS App using photo ID
    • Cancel an Appointment
    • Register for the NHS App without photo ID
    • Repeat Prescription Request
    • Simple Repeat Prescription Request
    • Consultation Request
    • Friends & Family Test
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    • Update your Personal Details Forms
      • Change of Contact Details Form
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      • Register for Online Services Form
      • Summary Care Record Opt-out Form
      • Communication Consent Form
    • Health Review Forms
      • Alcohol Consumption Review Form
      • Asthma Review Form
      • Blood Pressure Review Form
      • Breathlessness Review Form
      • Epilepsy Review Form
      • Male Urinary Tract (IPSS) Review Form
      • Mental Health Review (PHQ-9) Form
      • Smoking Review Form
      • Travel Risk Assessment Form
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    • Contact Telephone Numbers
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    • Send a Message
    • Want to give feedback on our services?
  • More help
    • NHS.uk – Springfield Surgery
    • Children – lots more help!
    • Fever in children under 5 – advice for parents and carers
    • Sleep problems
    • Counselling Service
    • Chronic pain – living well
    • Domestic Abuse – Women
    • Drug and Alcohol Services – CGL
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  • Home
  • Clinics & Services
    • Breathe – time to think about life
    • Extended Access Appointments
    • Gold Patients
    • Our Clinics
    • Appointments
      • FAQs about Appointments
    • Repeat Prescription Requests
    • House Calls
    • Test Results
    • Travel Clinic
    • Out of Hours Emergency
    • Vaccination Information
    • Antibiotic Awareness
    • Blood Test Information
    • Sickness Certificates
    • Non NHS Services
  • The Practice
    • Registering with the Practice
    • Our Team
    • Patients Charter
    • Entitlement to NHS Treatment
    • Help with your GP Appointment
    • Making the Most of Your Practice
    • Accessibility
    • Want to give feedback on our services?
    • Are you a Carer ?
    • Patient Representative Group
    • Friends and Family Test
    • Data Protection
      • Practice Privacy Notices
      • Access to medical records
      • National Data Opt-out Policy
    • Practice Policies
      • Access your Health Records
      • Accessibility
      • Clinical Governance
      • Clinical Research
      • Chaperones
      • Complaints
      • Confidentiality
      • Consent Protocol
      • Disability Access
      • Duty of Candour
      • Equality and Diversity
      • Freedom of Information
      • General Practice Extraction Service
      • Infection Control Statement
      • Named GP Policy
      • NHS Patient Rights
      • Safeguarding Children
      • Summary Care Record
      • Sharing Your Information with Others
      • Zero Tolerance
      • Privacy Policy
      • Website Terms and Conditions
      • Cookie Policy
    • GP Earnings
  • Online Services
    • Register for the NHS App using photo ID
    • Cancel an Appointment
    • Register for the NHS App without photo ID
    • Repeat Prescription Request
    • Simple Repeat Prescription Request
    • Consultation Request
    • Friends & Family Test
    • Health Condition Review
    • Update your Personal Details Forms
      • Change of Contact Details Form
      • Register as a Carer Form
      • Register for Online Services Form
      • Summary Care Record Opt-out Form
      • Communication Consent Form
    • Health Review Forms
      • Alcohol Consumption Review Form
      • Asthma Review Form
      • Blood Pressure Review Form
      • Breathlessness Review Form
      • Epilepsy Review Form
      • Male Urinary Tract (IPSS) Review Form
      • Mental Health Review (PHQ-9) Form
      • Smoking Review Form
      • Travel Risk Assessment Form
    • Health A-Z
    • Antenatal Self Referral
  • Contact
    • Contact Telephone Numbers
    • Location
    • Send a Message
    • Want to give feedback on our services?
  • More help
    • NHS.uk – Springfield Surgery
    • Children – lots more help!
    • Fever in children under 5 – advice for parents and carers
    • Sleep problems
    • Counselling Service
    • Chronic pain – living well
    • Domestic Abuse – Women
    • Drug and Alcohol Services – CGL
    • Health Visitor Hubs
    • Hall Green Community Support
    • The Waiting Room – Find Support in Birmingham
    • Carer support
      • Birmingham Carers Hub
      • Birmingham City Council Carer Support
      • Dementia Connect Service Birmingham
    • Find your NHS number
    • Route 2 Wellbeing Birmingham – Find Support in Birmingham
    • Smartcare Federation
  • News
  • Home

Making the Most of Your Practice

There are many services available to help you to stay healthy. Some of these services can be accessed directly (see below), and for others you need to be registered with a GP practice (surgery).

• When you wish to consult a GP about your medical condition, you will need to contact the surgery with which you are registered to arrange to be seen. If you go along to the surgery and do not have an appointment, you may not be seen. The practice may ask you to come back at another time, or may suggest that you are seen by another health care professional or other service.

• When you see your GP about a medical condition, she or he may arrange for further tests to be carried out. If so, they will explain the arrangements for these tests and how you will get the results. These tests may be carried out within the practice or elsewhere.

• If your GP thinks that you need to be seen by a specialist doctor or other health care professional, she or he will refer you. You cannot make an appointment to see an NHS specialist without being referred by your GP.

• If you need a medicine the GP may give you a prescription which you will need to take to a pharmacy, which will supply the medicine for you. Some medicines needs to be bought from a local pharmacy rather than prescribed

• If you have a preference for either a male or a female GP please check with the practice before you register, as some practices may have only male or only female doctors.

All patients are allocated an accountable GP but you can see any GP for your medical care.

• An interpreting service is available and the practice can arrange for an interpreter who may work either face-to-face or by telephone. Face-to-face appointments need 24-48 hours notice to arrange

• If you need to use the interpreting service please ensure you ask the receptionist to arrange this when making an appointment.

• If someone else is contacting the practice on your behalf, please remind them to ask the receptionist to book an interpreter.

Help your practice to help you  

• Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. And there are some things that you can do that help the practice to keep surgeries running smoothly, so that people are seen at the right time.

• When you have an appointment please attend at the time stated, and if you are not able to attend please let the practice know in advance, so the appointment can be used by someone else who needs it.

• If you do not attend appointments, the practice may de-register you. This means that you would stop being a patient of that practice and would no longer be seen by them.

• If more than one member of your family needs to see the doctor or other health care professional, please book one appointment per patient.

• If you have to discuss a complex medical issue please let the receptionist know so a suitable length of appointment can be arranged.

• Please notify the practice if you change your address and / or telephone or mobile phone number.

What other help is available

• If you have a cough or cold or if your child has a minor ailment your pharmacist may be able to help you.
• If you have an eye problem, you should go to an optometrist.
• If you have a dental problem, you should go to a dentist.
• If you have a foot problem, you can access our podiatry services.
• If you need to see a specialist your GP will refer you.
• If you become unwell when your surgery is closed, please dial the surgery number as normal and your call will be transferred to the out of hours service or alternatively you may be given another telephone number to call.
• 24 hour emergency cover is provided by NHS111. You can contact them on telephone no: 111 or access their website HERE.

There are Minor Injuries Units at which staff will assess and either treat a minor injury or, if they find a more serious problem, arrange for you to be transferred elsewhere.They can treat a range of injuries including sprains, burns and simple fractures.

For a list of Minor Injury units near you please access this link Minor Injury Units near you.

  • The Practice
  • Registering with the Practice
  • Our Team
  • Patients Charter
  • Entitlement to NHS Treatment
  • Help with your GP Appointment
  • Making the Most of Your Practice
  • Accessibility
  • Want to give feedback on our services?
  • Are you a Carer ?
  • Patient Representative Group
  • Friends and Family Test
  • Data Protection
    • Practice Privacy Notices
    • Access to medical records
    • National Data Opt-out Policy
  • Practice Policies
    • Access your Health Records
    • Accessibility
    • Clinical Governance
    • Clinical Research
    • Chaperones
    • Complaints
    • Confidentiality
    • Consent Protocol
    • Disability Access
    • Duty of Candour
    • Equality and Diversity
    • Freedom of Information
    • General Practice Extraction Service
    • Infection Control Statement
    • Named GP Policy
    • NHS Patient Rights
    • Safeguarding Children
    • Summary Care Record
    • Sharing Your Information with Others
    • Zero Tolerance
    • Privacy Policy
    • Website Terms and Conditions
    • Cookie Policy
  • GP Earnings

Patient Access

Health A-Z Conditions and treatments

Call 111 when it's less than 999

Springfield Surgery
856 Stratford Rd
Sparkhill
Birmingham
B11 4BW

Telephone: 0121 411 0353

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